Wednesday, February 6, 2008

Nightmare at CVS

Or, "How to keep a 3 year old entertained while the clerk tries to find your prescription"





Why does nothing ever go smoothly?

Dropped off Anna Lee's prescription at the CVS by her school at 2:00, thinking I could swing by after I picked her up (surely it would be ready by 5:30...).

Go to pick it up at 5:30 - huge line of other parents with sick children. No problem, stand in line, thinking mine should be ready and waiting.

We are standing right next to a candy display.
Spend next 10 minutes explaining various types of candy to Anna Lee and that we are not getting any candy. Explain that Gummy Bears are not vitamins (ponder how wise it is to purchase vitamins that do, indeed, look just like Gummy Bears).

Attempt to distract Anna Lee from candy by having her sit in waiting chair and eat her nice organic Cherrios. Open Gatorade that we have not purchased yet because eating Cherrios has made her thirsty.

Finally make it to front of line.
Attempt to get Anna Lee to bring the Gatorade to me so that I can pay for it. Much whining ensues. (NO , it's MY Gatorade. NO, I give it to lady. Spilling. Crying.)

Clerk1: "Name"
Me: "Crowe"

Clerk1 looks in bin on top of cabinet - no prescription
Clerk1 rifles through "C" drawer - no prescription

Clerk1: (to Clerk2) "You seen Crowe?"
Clerk2: "Yea, it's ready"

Clerk1: (to Me) "did you call it in?"
Me: "No, I dropped it off around 2:00, you said it would be ready by 4:00."

More rifling through cabinets.
Clerk1 goes to far side of Pharmacy and begins looking through about 30 plastic baskets.

What the F*** is she doing?

It suddenly dawns on my that they can't find the medicine, or the actual prescription to re-fill it, my Doctor's office is now closed, so I can't have them call it in, Anna Lee is getting crabby, and I will most likely not get the antibiotic tonight, plus I feel like I'm going to lose it on the clerk. Oh, and I have to pick up Sara across town in 15 minutes.

Why didn't I wait and get it filled at the CVS by my house?

Something finally clicks in the sub-100 IQ brain of Clerk1. She figures out that the prescription was filled under another name. Brilliant. How the hell does that happen? (Word recognition like on a Blackberry, where the computer tries to "guess" what you are spelling?)

Crowder.

Now I have to wait for them to make a new label.
How long will that take? 10 minutes, I am informed.
Lovely. That will leave 5 minutes to get crabby toddler in the car and drive like a maniac to get Sara.

Attempt to amuse Anna Lee with back massage chair. She pretends the controller is a phone. How cute. Take pictures for blog with cell phone.

Anna Lee talks to other children who are sick. Pray there is no cross-contamination happening.

Get called back up.
Pay. (More of Gatorade struggle, see above)
Am told to sit back down and wait for prescription to be put in bag. So, apparently the label is ready, but the medicine isn't? Where is the original bottle?

Get called back up.
Clerk1 hands me the bottle.
Then takes it back to put a new label over the old label.

Now, I have zero confidence that I am actually holding the medicine that my Doctor prescribed and not some other child's medicine.

Me: "Are you sure this is the right medicine?"
Clerk1: "Oh, yea, everything was right but the label."

Look at label. Last name is spelled Crow.
Where is the E?!!!
Get Anna Lee in car.

Anna Lee: "I want my medicine"

Look at label again.
Try to remember what the name of the antibiotic Dr. Bob prescribed was. I think it sounds familiar. Peel back label to look at old label. Seriously consider calling Doctor's answering service to confirm prescription name. What if the name on the bottle is correct, but the medicine inside is not?

Give medicine to Anna Lee anyway.
Pray she doesn't die.

Sara calls.

Sara: "I'm ready, Momma"

Try not to cry in front of crabby toddler.

1 comment:

CatchMeCrowe said...

Ouch. No wonder you yelled at me.